Terms and Conditions


Terms & Conditions

  • Terms and Conditions are applied for all customers.
  • Credit card payments are subject to a 5% surcharge.
  • All prices are subject to 20.00% VAT charge.
  • Between Midnight to 06:00 a.m. the price of the journey is Fare + 50%
  • Your booking may be subject to additional waiting time and car park charges.
  • Invoicing is subject to a 10% handling charge if you exceed the 30 day term.
  • Carlton Link UK will not be held responsible for any meeting/appointment/flight missed as a result of traffic or road conditions outside the control of  Carlton Link UK or their drivers. Every possible effort will be made to avoid such a situation. Routes are pre- planned so that every effort is made to avoid such a situation.
  • Carlton Link UK reserves the right to levy a 100% cancellation charge if notified of cancellation within 3 hours of scheduled journey or if no notification is received
  • If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.
  • The driver will drive safely and at sensible speeds in accordance with road conditions, traffic and legal speed limits.
  • We reserve the right to change your vehicle or chauffeur at any time if necessary.
  • We maintain a strict no smoking policy in all our vehicles.
  • Car parking, congestion charges and toll charges are charged at cost if it applies.
  • Carlton Link UK accepts no responsibility for loss or damage to any luggage/property carried in their vehicles, irrespective of the manner in which the loss/damage is sustained.
  • All credit card bookings must be confirmed by submitting a credit card number, the journey will then be charged by the office and a VAT receipt will be emailed to you, Our drivers are not able to accept any payments in there vehicles apart from payments made by cash.